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My Account Error
Hi Team MLT. I used to be able to locate my account as advised but for some time now this hasn’t been possible. Attached is a photo of the login page as it now appears.
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29 Replies
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Let me have a look.
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That looks like you are not logged in (in comparison to being logged in but not being able to access the Club). What happens if you click the login link in the upper right corner?
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This is when I’m logged in:
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Yes, is there still a problem now or does it all work?
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Hi Rudolf
Still no change unfortunately. Not a priority for me if you are busy. Just concerned it might be the same for others. I’ve been using my iPhone and iPad and will try my Apple Mac later.
This is the current page:
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Howard, at the screen you show, if you click on your name at the very top right hand corner, mine takes me to the profile page that looks like his. If I then click on “Shop” with the shopping basket icon, I get the menu items below from where you can access your account, manage subscription, view payment options etc. Is this what you are looking for?
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Thank you Jung but that doesn’t help. I used to be able to manage my subscriptions through this link but it must have dropped out with one of the web upgrades. The following is the page that is now shown and it only includes my name, email address and password options.
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Howard. I don’t think I ever accessed my account page since I joined, so I’m not sure what was really visible there. From what I can see now, if you go into the “membership subscription” link, it takes you to your subscription line, and then if you click on view button next to it, it presents all the options to manage/change your subscriptions etc. Hope that helps. Good luck with it.
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Yes, that works thank you Jung. However, it is quite a convoluted process to get there and isn’t behind the ACCOUNT DETAILS option or via the process advised earlier by the Tram. Maybe the instructions need to be updated to make it easier for members to find this information. I will contact Team MLT direct. Thank you for your help. Like you, I haven’t had a need to access this information, but it is nice to know what is there.
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They did update the MLT Club Membership post with latest process to access/change membership subscription in item 4, in response to Daniel Smith message.
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Following is a copy of the reply to Daniel, which is the path i tried without success. Where is the MLT Club Membership post found?
Hi Daniel,
It’s located on the top right corner of the website (even above the MLT logo) in grey letters (not underlined).
If you’re logged in it will say Logout | “Your User Name”
If you’re logged out it will say LoginHope that helps!
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It’s the top pinned post in this Support and Suggestions subforum.
Here is the link.
https://test4.monalisa-twins.com/forums/topic/mlt-club-membership-qa/
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Yes, I see. However, it is, as I stated, a very convoluted and obscure reference for anyone starting out. How would they know to go to this site in the first place without doing a time consuming search?
As I have advised, I found the site easily early on in my Club membership when I was exploring the web site. However, for anyone who had never known it was there, it wouldn’t be an easy process.
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I mostly use my Android phone, so the web page setups differ from that of computer desktop version… Perhaps things are different on Apple products, sorry that I can’t be of further help other than knowing that desktop computer version and mobile devices are different from each other… The same goes for social media app versions vs. their computer desktop counterparts???️?
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My thought would be to put the word “Account” next to your name to make it more intuitive to start there to access your account.
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