[Michaela]

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[Michaela]

Hi everybody,
We are glad you spotted the error, thanks for telling us! The post was accidentally set as a “draft” but we just fixed it and it should show up for everyone again: https://test4.monalisa-twins.com/jigsaw-collection-hamburg/
If you are still seeing a 404 Error page you might have to clear your browser cache to reset the page but it should be fixed now.
Many thanks and all the best,
Michaela

 

[Michaela]

Hi John, I’m glad it arrived eventually, thanks for letting us know!

Quite frustratingly, there have been a lot of delays with international parcels in the last couple of months due to the global situation with lockdowns and work restrictions. Deliveries to the US for example are advertised by the postal service to take 7-10 business days but have often been taking much longer – some up to 2 months.

Thankfully, it seems like the situation is improving slightly, although a lot of international deliveries are still taking around a month to arrive. It is extremely rare that shipments actually get lost, so all we can do at this time is to please ask you to be patient.

We know it’s a lot to ask and we wish we didn’t have to keep you waiting for so long. We always ship off orders on the same day or next day of order completion – then all we can do is keep our fingers crossed that the postal service will handle everything quickly from there.

Unfortunately, we can only track orders that got sent with the shipping method “Tracked & Signed” which you can choose during checkout. Both shipping methods should take the same amount of time though, according to Royal Mail.

We are very happy to send off replacement parcels should it look like the shipment got lost, but in nearly all cases it’s only a matter of waiting a bit longer.

For reasons like this our CDs always come with a download version as well to keep you entertained in the meantime. If you can’t find the download links or for any other issues you might have you can always write to shop@monalisa-twins.com for questions regarding your orders.

Many thanks to you all for your patience. We are all hoping for improvements on that front soon!

Thanks,
Michaela

[Michaela]

Hi Josh,
I’m sorry for the late reply!

Since the Lola video was not an MLT Club exclusive (only the audio was “Early-Access”) but went straight up on YouTube, it actually appeared under the official “News” section rather than in the MLT Club posts: https://test4.monalisa-twins.com/category/news/

But we now also added it to the “Early Access” Page, so that it is hopefully more convenient to access from within the MLT Club as well: https://test4.monalisa-twins.com/mlt-club-early-access/

We hope you’re well and happy!

MLT Club – Early Access

[Michaela]

I’m glad you like the restructuring of the MLT Club sections. Always trying to keep things neat and tidy 🙂

[Michaela]

Thanks very much, Jacki and Jung! With all our birthdays and Father’s Day so close together we had a couple of fun days off, enjoying the wonderful weather, nature and lots of little birthday surprises.

[Michaela]

I have fixed the formatting of Jota’s message so all of you should be able to read it in full again.

To Jota:
We’re all so happy that you have recovered from the cancer, and we thank Sergio that he made us aware of your battles. We hope that you are getting stronger every day, that you’re pain-free and enjoying life!
All the best wishes from all the Wagners

[Michaela]

Thanks everybody for the love!
Family is special ♡

[Michaela]

Hi Dale,

Thanks for making me aware of the mistakes on the Club Wire archive page. We have fixed it and will take care to keep it up-to-date properly. After all, we’ve created it for that very reason you pointed out, so that Club members don’t need to collect emails and can always come back and re-read the Club newsletters.

Thanks for your help,
Michaela

[Michaela]

My pleasure, Howard. I changed the title for you.

[Michaela]

Hi Howard,
I can do that for you. What changes would you like?

[Michaela]

Hi David,
Embedding YouTube videos does not tax the capacity of our site, as they get streamed directly from the YouTube servers.
But we appreciate the consideration, thanks.

[Michaela]

Howard, I just took the blues eyes and made them blue again. Thanks!

[Michaela]

Thanks, Stephen, for your well wishes, too! Don’t feel bad. The older I get the more I find that time is an illusion anyway :).

[Michaela]

You’re welcome, no trouble at all!