[MLT Club]

Dear Club members, to all who were wondering about our viewpoint on this post and comments related to the Forum guidelines, and whether it should be taken down or not: We think a potentially heated debate was handled very respectfully by all. Naturally there are different viewpoints on social and political topics, that’s why we usually ask to avoid such subjects. But the original poster did not mean to stir up a debate, and we think we can all agree that comparing news reports with personal experiences and local family/friends is always a good idea.

[MLT Club]

Hi Leif,

Thanks a lot for letting us know about this. We just refunded order 182217 to you!

Both parcels already got dispatched so they are on their way to you right now. However, if you only pay the custom fees for one of the deliveries the other one will get sent back to us automatically. You can also keep both and give the extra CD and calendar to someone you know, perhaps it will make a nice Christmas gift for someone. 🙂

We are currently looking into the issue with the shopping cart. We heard of a case where it got emptied right after the purchase and got refilled again after some time, did that happen in your case? Or did the cart just stay filled after the order was completed? It might have something to do with caching or cookies and some wrong settings on our website so we’ll try to fix it asap. Papa Rudi is looking into it right now.

Sorry for the hassle and thanks for the order!
Team MLT

[MLT Club]

We’ve fixed the issue, sorry that it took us a while!

We recently rebuilt some of our pages to make them load faster and something went wrong with that one by accident. As always, thanks for pointing it out!

[MLT Club]

Hi David,

We’re receiving your emails about not hearing back from us but we have replied to several of them throughout the last two weeks and tried sending them from different email addresses, shop@monalisa-twins.com and monalisa@monalisa-twins.com.

We are not quite sure why they are not getting to you. You mentioned that they don’t show up in your spam folder so the only reason we can think of is that perhaps the email addresses are blacklisted from your provider. Perhaps you have marked a past email as “spam” which banned them indefinitely? Could you please check in your email provider?

Are you receiving the weekly MLT Club Wire emails from us?

Either way, we have sent off a replacement parcel (alongside some extra items to make up for the mistake) back on the 9th of March so hopefully it will arrive soon. We really apologise for mixing up the CD with the DVD!

All the best,

Team MLT

[MLT Club]

Hi Dave!

First of all, we are very sorry that it took us so long to respond to you here. We had sent you an email but it seems it hadn’t gone through. Could you please check your spam folder or white-list the email address shop@monalisa-twins.com and we will try again!

All the best,

Team MLT

[MLT Club]

Hi Refugio,

We are so glad everything finally arrived after such a long time! We are sorry you had to wait for so long – that parcel took the scenic route for sure.

Thanks for being patient and we all send groovy greetings,
Team MLT

[MLT Club]

Hi Dale, we just corrected it and the right photos are showing now!
Thanks a lot for noting and letting us know 🙂

[MLT Club]

Hi David!
We updated the song so it would play again and also added “Getting Better” to the “Additional Recordings” player so it’s easy to find there! Thanks for letting us know – that’s very helpful and much appreciated 🙂
Have a groovy day!

[MLT Club]

Thanks, Jacki –  we corrected it!

[MLT Club]

Hi everyone,

We added the song as soon as we saw this post a few weeks ago but forgot to confirm it with a message here. So just to let you know – “Good Morning Starshine” has been added to the “Additional Recordings” player on the jukebox page.

Thanks for making us aware that it was missing!

Happy listening 🙂

[MLT Club]

Dear MLT Club members,

In compliance with our forum guidelines we have taken out all politics-related postings from this thread, and we thank those Club members who respectfully reminded others of the forum rules (In this case: Please stay away from discussing politics, religion and other highly personal subjects.), so that discussions can remain related to the purpose of the MLT Club:
https://test4.monalisa-twins.com/forums/topic/guidelines-suggestions/

Also, we strongly disapprove of any kind of hostile and provocative behaviour towards other Club members. That’s why anybody repeatedly not adhering to the forum rule “Always treat other users with respect” will be put on moderation.

We are extremely happy with so many new members taking part in the discussions and bringing such a variety of interesting viewpoints, anecdotes and knowledge from all over the world to the table. We want everyone to be able to enjoy our MLT Club forums feeling inspired and appreciated.

Thanks & stay groovy,
Team MLT

Before you post – Guidelines & Suggestions

[MLT Club]

Thanks for noticing, Jung!

We updated the page and added a “load more” feature. If the “In It For Love” post is still missing for you, you might have to empty your cache so that the browser shows it correctly. But it’s fixed now!

Thank you and have a lovely evening,

Team MLT

[MLT Club]

Hi Daniel,
No worries, we cancelled the subscription for you. Your subscription period ends February 13th 2020, so you’ll still be able to login to the MLT Club until then, but you can be sure no further payments will be taken from your account. We all thank you for your support and send best regards,
Team MLT

[MLT Club]

Hey everyone,
We just updated the instructions above to match the current screen displays. It seems the “My Account” wording got replaced by “username” in some recent software update. Other than that all should work as normal.

[MLT Club]

Hi David,
Thanks for the suggestion. We’ve incorporated that in our re-structuring of the Club. You will now find an extra player for the Duo Sessions, and we also included the songs in the Surprise Jukebox.