5) How to Suspend/Reactivate/Cancel/Change your Membership – Tutorial

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Video chapters:
[pptime time=”00:00″]00:00[/pptime] – Intro
[pptime time=”00:10″]00:10[/pptime] – Manage Settings
[pptime time=”01:00″]01:00[/pptime] – Cancel Membership
[pptime time=”01:45″]01:45[/pptime] – Suspend Membership
[pptime time=”03:11″]03:11[/pptime] – Add Payment Method
[pptime time=”03:22″]03:22[/pptime] – Change Subscription Type (Monthly/Yearly)
[pptime time=”04:30″]04:30[/pptime] – Outro

It is very important for us to make it easy for members to suspend, reactivate or cancel their membership at any time. You have full control over your Account Settings under Profile > Shop > Membership > View.

Once you click “View” on an active Subscription you will see all details like your start date and next payment date. Underneath you will find the following options:

Suspend / Reactivate

This will change your membership status from “Active” to “On Hold”. All upcoming renewal payments as well as MLT Club access are now paused. Once paused, the button will read “Reactivate”. If you want to reactivate at a later time, click this button and access will continue and regular payments will pick up again.

This is useful if you want to take a break and come back to the MLT Club in the future. The advantage is, you can be an on/off member and would not have to go through the whole ordering process again and again.

Cancel

This will change your membership status from “Active” to “Pending Cancellation” until your paid-for month (or year, if you paid yearly) runs out. No more payments will be made.

In the “Pending Cancellation” phase you will still have access to all MLT Club content and receive MLT Club Wires (E-mail newsletters). After your time runs out, your status will switch to “Cancelled” and access to the MLT Club stops.

If you wanted to re-join the MLT Club at a later time after you had cancelled, you would have to purchase a new subscription in the store and go through the order process again.

Change Payment

On the “Change Payment” page can change the payment with which your renewal orders will get processed. You can use a Debit or Credit Card or simply enter your PayPal details.

Change Subscription

If you scroll down a bit further on your Membership overview page you will see an orange button called “Change Subscription”. This is useful if you want to change from a monthly subscription to a yearly one or vice versa.

When you click the button, it will bring you to the MLT Club product page where you can select your preferred subscription type (monthly or yearly). Once selected click “Switch Subscription” and follow the checkout steps.

If you have any questions don’t hesitate to get in touch or leave a comment!